Water & Sewer

Andrina Couch:  Utility Billing Accounting Clerk          Tel.: (807) 854-1100  Ext. 2024faucet clipart
andrina.couch@greenstone.ca                                Fax: (807) 854-1947
(alternate) Natasha Viita:  natasha.viita@greenstone.ca 


  • Sign up for service / request a disconnect
  • Submit name or address changes
  • Ask water billing or usage questions
  • Review billings and resolve issues
  • Complete Tenant Form
  • Complete Senior Rate Form - If you are a senior (65+), you are eligible for the senior water/sewer rate (10% less than regular rate) for your place of residence.  The completed form must be presented to a ward office, along with proof of age.
  • Complete Water Turn-On or Turn-Off Form

                Flat Rate Water Billing Schedule

 First Quarter Billing  January 1 to March 31
 Second Quarter Billing  April 1 to June 30
 Third Quarter Billing  July 1 to September 30
 Fourth Quarter Billing  October 1 to December 31





Metered properties are billed quarterly.

*NOTICE* - 2020 Water/Sewer Rates Have Increased, Effective July 1, 2020.

Water / Sewer Rates (effective July 1, 2020)
Water & Sewer Billing Collection Policy

Water Meter Maintenance and Replacement Policy

To Avoid Penalty

All payments, including those by mail, must be received by the due dates.

If You Don’t Have Your Bill For Any Reason

Contact the Water Department at (807) 854-1100 to obtain a copy.  The original bill is sent to the owner(s) or tenant(s) at the last known address.  Where payment is not made because the bill was not received, penalties will not be cancelled.  Please ensure that you inform the water department of any address changes.

Water / Sewer Payment Options

Billings are payable in Canadian Funds to The Municipality of Greenstone.

  • In Person:  At any ward office.  Pay by Cash, Cheque, Interac, Visa or Mastercard.
  • By Mail:  Mail your cheque to - The Municipality of Greenstone, Water Department, P.O. Box 70, Geraldton, ON   P0T 1M0.
  • At the Bank:  Payment can be made at the following banks – TD Canada Trust, RBC, CIBC, Scotiabank, BMO, or the Longlac/Hearst Caisse Populaire.
  • Internet / Telephone Banking:  Contact your financial institution for information.
  • Pre-Authorized Credit Card: Sign up to have your credit card charged automatically.
  • Pre-Authorized Debit:  Monthly or Quarterly Plans are available.  Enroll by completing a
    pre-authorized debit form (English) (French).