Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The purpose of the AODA is to ensure the people with disabilities have the same opportunity as everyone else in Ontario to obtain goods and services.  Under the AODA, businesses and organizations who provide goods and services to people in Ontario will be required to meet certain accessibility standards in five (5) important areas of our lives:  

  • Customer Service
  • Transportation
  • Information and Communications
  • Built Environment
  • Employment.

The Integrated Accessibility Standard Regulation (IASR) came into force in 2011 and combines three standards - Information and Communications, Employment, and Transportation.  The requirements currently in regulation are being phased in between 2011 and 2021.

Planning an Accessible Events

Are you organizing a community event like a block party, wedding, bingo or fair? Do you want some quick tips on how to plan your event so guests with disabilities feel welcome? Download this booklet to show you many low-cost and no-cost things you can do to make your event more inclusive. It also includes a checklist so you can be sure that everyone can participate.

Whether you’re planning your first or 21st small community event, please refer to this guide!

Planning Accessible Events Guide

Plans and Policies

Accessibility Standards Policy

2018-2023 Multi-Year Accessibility Plan & Accessibility Standards Regulation (IASR) Policy

Other Accessibility Resources

Ministry of Economic Development, Trade and Employment (Access ON website)

Accessible Customer Service: Free training resources 

Ontario Human Rights Code: Training